Firewalls do their jobs very well, so well that they can block some of our cookies from reaching your computer. If you are experiencing issues receiving Pop-Up windows, loading pages, or getting "error on page" alerts, this may be related to your Firewall/ Pop-Up settings. We suggest that you contact your Firewall company about how to allow our cookies and Pop-Up windows to reach your computer.
We also recommend checking your browser's version and cookie configurations as they both play an important role on our website.
It is important to note that some configurations and browsers provide a better user experience on our website.
On a PC: We best support Internet Explorer, version 5.0, Mozilla 1.7, Firefox 1.0 or Netscape 6.0 or above.
On a Macintosh: Macintosh users should use Safari,or Netscape, version 4.7 or above.
If you need help upgrading or switching to another browser, please contact the browser company directly for complete directions.
Please make sure your browser has been configured to accept cookies as you will not be able to Purchase Products if this feature if not enabled. Cookies are small text files placed on your computer that work with your Web browser to facilitate your logins and to provide us with other important information, as described in our Privacy Policy. For more details about cookies and the kind of information we collect from cookies, please read our Privacy Policy. Here is how you check to see if cookies are enabled in your browser:
Internet Explorer 5.0: Click on Tools. Then click on Internet Options. Then select Security (while you are there, make sure your settings are on Medium). Click the button that says Custom Level. Scroll down the list until you see cookies. Make sure the "Enabled" buttons are selected.
Internet Explorer 6.0: Click on Tools. Then click on Internet Options. Then select Privacy and set the slide to "Medium" level.
Click the "Advanced..." button below the slide, and check the "Override automatic cookie handling" box in the new window. Click on the "Accept" radio buttons for First-party cookies and Third-party Cookies. Check the Always allow session cookies box. Click OK. You will get a new page that mentions "Settings" on the top and "Web Sites" on the bottom. Click OK at the bottom of this page and continue on browsing as you normally would.
Netscape: Click on Edit and Preferences. Click on Roaming Access and Item Selection. Make sure cookies is ticked off.
For Imediate help contact: info@castlecopy.com or call Phone: 1.800.794.3006
